Return Eligibility

We offer a 14-day return period from the date of delivery, in accordance with Australian Consumer Law.

To be eligible for return:

• Items must be unused
• In original condition
• Returned in original packaging

Personalised or custom-engraved items are final sale and cannot be returned or exchanged unless deemed faulty.

How to Request a Return

To initiate a return, please contact: concierge@mod.luxe

Include your order number and reason for return.

If approved, you will receive return instructions and the Sydney return address.

Items returned without prior approval may not be accepted.

Return Shipping

For change-of-mind returns, shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as MOD LUXE cannot accept responsibility for items lost or damaged in transit.

For faulty or incorrect items, return shipping will be covered by MOD LUXE.

Inspection & Refunds

Once received, returned items are inspected to ensure eligibility.

Approved refunds are processed to the original method of payment within 5–7 business days.

Bank processing times may vary depending on your financial institution.

Personalised & Custom Orders

Items featuring custom engraving or bespoke finishes are non-returnable, as they are produced specifically to your specifications.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery and include clear photographs.

We will prioritise a replacement or refund in accordance with Australian Consumer Law.

Exchanges

For exchanges, we recommend placing a new order and initiating a return for the original item (if eligible). This ensures the fastest possible processing.

For further assistance regarding returns, please contact our Concierge team at: concierge@mod.luxe