1. Eligibility for Returns

• We offer a 14-day return policy in line with Australian Consumer Law. If you are not satisfied with your purchase, you may request a return within 14 days from the date of receipt.
• Products must be in their original, unused condition and in their original packaging.
• Please note that personalised items, including those with custom engravings or finishes, are final sale and cannot be returned, exchanged, or refunded.

2. Product Condition

• Items eligible for return must be in their original, unused condition. This includes having all tags attached and being in the original packaging. Items that do not meet these conditions may not be accepted.

3. Processing Times

• Once we receive and inspect your return, we will notify you of the refund approval status. Approved refunds are processed to the original payment method. Please note that your bank or credit card provider may require additional time to process the refund.

1. Requesting a Return

To initiate a return, please contact us at support@mod.luxe with your order details and reason for the return. Our team will review your request and, if approved, provide instructions on how and where to send your return.

2. Packaging & Shipment

• Please ensure your item is securely packaged and properly positioned in its original product placement (if applicable) to prevent any damage during transit.
• We recommend using the same shipping provider and location as the original shipment or a reputable, trackable postage service. MOD LUXE is not liable for lost or damaged returns.
• Once available, please provide tracking information for your return to our Customer Service team.

3. Return Address

All returns should be sent to our fulfilment location in Sydney. A member of our team will provide the the delivery details upon approval of your return request.

1. Personalised & Custom Orders

All personalised items, including those with unique engravings, finishes, or customisations, are final sale. As these items are crafted specifically for you, they are non-returnable, non-exchangeable, and non-refundable.

2. Damaged or Defective Items

• If your item arrives damaged or defective, please notify us within 72 hours of receipt. Our team will assess the issue and guide you through the return process if necessary.
• MOD LUXE reserves the right to refuse returns if the original packaging is compromised due to delivery damage, retaining the sale price in such cases.

3. Return Shipping Costs

• MOD LUXE covers return shipping costs for items with defects in materials or workmanship, or if you received an incorrect product.
• For all other cases, including change of mind or exchanges, you are responsible for covering the return shipping costs.

4. Return Processing Fee

MOD LUXE reserves the right to charge a return processing fee of up to 20% of the item’s original sales price (before taxes) for accepted returns.

5. Exchanges

• For a quick exchange, we recommend returning your original item and placing a new order for the desired product. This allows us to process your replacement faster.

6. Refunds

Approved refunds are processed within 7 (seven) business days to the original payment method. Please allow for standard banking times, as your bank or card provider may need additional time to complete the transaction.

For any questions or further assistance with your return, please reach out to our Customer Service team at support@mod.luxe. Our team is here to ensure a smooth return process for all eligible items.