1. Introduction

MOD LUXE Pty Ltd (“MOD LUXE”, “we”, “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you access or use www.mod.luxe (the “Site”).

Our practices comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Consent

By providing personal information to MOD LUXE, you consent to its collection and use in accordance with this Policy and applicable law.

You may withdraw consent where permitted by law by contacting us. Withdrawal may affect our ability to provide certain services.

3. What We Collect

“Personal Information” means information about an identified or identifiable individual.

We may collect:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Payment confirmation details
• Customisation details (e.g., engraving text)
• Account login details (if applicable)
• Marketing preferences

We also collect limited technical information such as:

• IP address
• Device and browser type
• Pages viewed
• Time spent on the Site

4. How We Collect Information

We collect personal information when you:

• Place an order
• Personalise a product
• Subscribe to our newsletter
• Create an account
• Contact concierge
• Participate in surveys or promotions

Payments are processed securely via Shopify Payments and other secure third-party providers.

We do not store full credit card details.

5. How We Use Information

Your personal information is used to:

• Process and fulfil orders
• Deliver personalised products
• Provide customer service
• Send order confirmations and updates
• Improve the Site
• Send marketing communications (if subscribed)
• Comply with legal obligations

We may also use aggregated, anonymised data for analytics and internal research.

6. Marketing Communications

If you subscribe to our newsletter, we may send you curated updates and product announcements.

You may unsubscribe at any time via the link in our emails or by contacting us.

7. Analytics & Cookies

We use analytics tools, including Google Analytics, to understand site usage and improve performance.

These tools collect anonymised usage data.

You may disable cookies in your browser settings or opt out of Google Analytics via:

https://tools.google.com/dlpage/gaoptout

8. Location Data

We may use IP-based location data to enhance your browsing experience and present relevant regional information.

9. Sharing Personal Information

We share personal information only when necessary to provide our services.

This may include:

• Payment processors
• Shipping providers
• Technology and hosting providers
• Marketing platforms

We require service providers to handle information securely and in accordance with applicable law.

We may disclose personal information if required by law or to protect our legal rights.

10. Data Security

We implement physical, electronic, and procedural safeguards to protect your personal information.

While we take reasonable steps to protect data, no online transmission can be guaranteed to be completely secure.

11. Access & Correction

You may request access to your personal information and request corrections if it is inaccurate or incomplete.

Requests can be directed to concierge@mod.luxe

We may charge reasonable administrative fees where permitted by law.

12. Children Under 16

The Site is not intended for individuals under 16 years of age.

We do not knowingly collect personal information from children under 16.

13. Third-Party Links

The Site may contain links to external websites.

MOD LUXE is not responsible for the privacy practices of third-party websites.

14. Business Transfers

If MOD LUXE undergoes a business restructuring, merger, or sale, personal information may be transferred as part of that transaction in accordance with this Policy.

15. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us.

We will investigate and respond promptly.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Changes to This Policy

We may update this Privacy Policy periodically.

The version in effect at the time of your use of the Site applies.

17. Contact

For questions regarding this Privacy Policy:

MOD LUXE
The Modern House of Ritual
concierge@mod.luxe