Privacy Policy
Preliminary Remarks
At MOD LUXE Pty Ltd ("MOD LUXE" or "we"), we prioritise the protection of your Personal Information (as defined below). This Privacy Policy (the “Policy”) explains how MOD LUXE collects, uses, discloses, and protects your Personal Information through our website at www.mod.luxe (the “Site”). Our privacy practices comply with the Privacy Act 1988 (Australia) and the Australian Privacy Principles.
Consent
By providing Personal Information to MOD LUXE or its agents, you consent to the collection, use, and disclosure of such Personal Information in accordance with this Policy and as permitted or required by law.
Subject to legal requirements, you may refuse or withdraw your consent to certain uses of your Personal Information by contacting us. However, withdrawing consent may limit the services or information we can provide to you.
Privacy, Security, and Data Transmission
MOD LUXE maintains physical, electronic, and procedural safeguards in line with the Privacy Act 1988 and other applicable regulations to protect your Personal Information.
Please note that data transmission over the internet, including email and network communications, may be intercepted by unauthorised third parties. By transmitting data, you acknowledge that MOD LUXE cannot be held responsible for actions taken by unauthorised third parties.
While we strive for security, MOD LUXE cannot guarantee complete protection. It is possible that malicious parties could breach our security systems. MOD LUXE and its partners, directors, officers, employees, or agents shall not be held liable for any security breaches, hacking, or loss caused by such acts.
Internet Protocol Address
The Internet Protocol (IP) address is associated with your computer’s internet connection through your internet service provider. MOD LUXE may use this IP address to diagnose server issues, manage our Site, and compile statistical data.
Navigation Information
We collect navigation data to analyse the usage patterns of visitors on our Site and assess the effectiveness of promotional programs. This information is statistical and cannot identify you; it includes data about the duration of visits, pages viewed, and the order in which pages were visited.
MOD LUXE may use Google Analytics or similar tools to gather navigation information on the Site. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout. You can review Google’s privacy policy here: www.google.com/intl/en/policies/privacy/.
Location Data
When you access our Site, MOD LUXE may collect and process location data to enhance your experience and present relevant offers. We may use geolocation data, IP addresses, and other necessary information to determine your location.
Links to Third-Party Websites
The Site may contain links to third-party websites. MOD LUXE does not control these websites and is not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
Personal Information
For this Policy, “Personal Information” means any information about an identified or identifiable individual. Personal Information includes, but is not limited to, first and last name, home address, phone number, and email address.
Access to Personal Information
MOD LUXE will provide individuals with access to their Personal Information upon request, as required by law, and allow for corrections. You may challenge the accuracy and completeness of the information and have it amended as appropriate.
Please note that accessing your Personal Information is free of charge; however, MOD LUXE may charge reasonable costs for reproducing or transmitting the information. We will inform you of any applicable charges in advance.
Collection of Personal Information
In certain situations, MOD LUXE may ask you to provide specific Personal Information, such as:
- When you purchase, order, return, or exchange a product;
- When you provide customisation options for a purchased product;
- When you subscribe to our newsletter;
- When you participate in contests, promotions, or surveys;
- When you contact customer service with a comment or question.
Purchase:
When purchasing a product on our Site, we collect your billing and shipping address, phone number, and email to fulfil your order. Payments are processed through Shopify Payments’ secure platform. For Shopify Payments' privacy policy, visit: www.shopify.com/legal/privacy.
Customer Service:
If you contact Customer Service, we may collect information such as your name, postal or email address, phone number, and any additional information provided voluntarily.
Return and Refund:
For product returns or exchanges, we may require credit card details to process refunds.
Newsletter and Advertising:
When you subscribe to our mailing list, we may collect your name, email address, and information about your interests to provide the requested service. Each marketing email provides an option to unsubscribe, or you can contact Customer Service to be removed from our mailing list.
Purposes of Collecting Personal Information
The Personal Information you provide will primarily be used for the following purposes:
- Processing purchases;
- Customising your purchased products;
- Determining delivery information;
- Enhancing Site relevance by adapting content to user needs;
- Evaluating and improving the Site;
- Enabling newsletter subscriptions;
- Following up on transactions made on the Site.
Additionally, Personal Information helps us address issues reported to us, improve content, and tailor offers that may be of interest to you. This information is also collected for internal marketing research purposes.
Sharing Personal Information with Third Parties
MOD LUXE may share your Personal Information with third parties as necessary to deliver services. While we cannot guarantee third-party actions, we make reasonable efforts to ensure Personal Information is handled in accordance with this Policy.
- Service Providers: We may share Personal Information with companies providing services on our behalf, such as:
- Business Transfers: MOD LUXE may disclose Personal Information as part of a business sale or transfer, requiring the receiving organisation to protect it in accordance with this Policy.
- Legal Compliance: MOD LUXE may disclose Personal Information if legally required or if we have reason to believe it may assist in investigating unlawful activity, complying with court orders, or enforcing our rights.
If you prefer that we do not disclose your Personal Information as described, please contact Customer Service.
Accuracy of Information
Personal Information provided must be accurate, complete, and up-to-date. You can request corrections for any inaccuracies. Contact Customer Service for assistance.
Notices, Complaints, and Communications
If you have questions about this Policy, please contact the Privacy Officer, who is responsible for its administration. Customer Service will direct your queries as needed.
In case of non-compliance with this Policy, you may lodge a complaint with our Privacy Officer through Customer Service.
Changes to the Policy
MOD LUXE may update this Policy as necessary. The “Last Updated” date will be revised accordingly. Although changes are typically infrequent, we recommend reviewing the Policy periodically. Significant changes will be communicated via the Site. By continuing to use the Site after any changes, you accept the revised Policy.
Contact Information
For any questions or comments regarding this Policy, please contact our Customer Service:
MOD LUXE Pty Ltd
Email: support@mod.luxe